Introduction and Overview
TechFlowByteOn operates as a server management education platform
based in Taiwan, committed to protecting your personal information.
This privacy policy explains how we collect, use, store, and
safeguard your data when you interact with our services at
techflowbyteon.app.
We believe transparency builds trust. That's why we've written this
policy in plain language — no legal jargon that requires a dictionary
to understand. You have the right to know exactly what happens with
your information.
Key Principle: We only collect information that
directly improves your learning experience or helps us provide better
educational services. Nothing more, nothing less.
Information We Collect
Understanding what we collect helps you make informed decisions about
sharing your information with us. Here's a complete breakdown of the
data types we gather and why we need them.
Account Information
Your name, email address, phone number, and chosen password. We
need this basic information to create your learning profile and
send course updates.
Learning Progress Data
Course completions, quiz scores, time spent on modules, and
skill assessments. This helps us personalize your learning path and
track your development.
Technical Information
IP address, browser type, device information, and how you
navigate our platform. We use this to improve site performance and
security.
Communication Records
Messages you send through our contact forms, support tickets,
and feedback submissions. We keep these to provide better
assistance and improve our services.
We never collect: Financial information beyond basic
payment processing, social security numbers, medical records, or any
sensitive personal data not directly related to your education.
How We Use Your Information
Every piece of information we collect serves a specific purpose in
delivering quality education services. We don't use your data for
advertising to third parties or selling to data brokers.
| Data Type |
Primary Use |
Retention Period |
| Contact Details |
Course enrollment, progress updates, essential
notifications |
Active account + 2 years |
| Learning Analytics |
Personalized recommendations, curriculum improvements |
Active account + 1 year |
| Technical Logs |
Security monitoring, performance optimization |
90 days |
| Support Messages |
Customer service, platform improvements |
3 years for resolution tracking |
Your Privacy Rights Under Taiwan
Law
As a Taiwan-based educational service, we comply with the Personal
Data Protection Act and provide you with comprehensive rights over
your personal information. Here's what you can do and how to exercise
these rights.
1
Right to Access: Request a complete copy of all
personal data we hold about you. We'll provide this within 15
business days in a readable format.
2
Right to Correction: Update incorrect
information immediately through your account settings or by
contacting our support team directly.
3
Right to Deletion: Request complete removal of
your account and associated data. Note that some information may
be retained for legal compliance purposes.
4
Right to Data Portability: Export your learning
progress, course completions, and account information to transfer
to another platform if desired.
5
Right to Restrict Processing: Limit how we use
your data while maintaining your account access. Useful if you're
disputing data accuracy.
How to Exercise Your Rights: Email us at
info@techflowbyteon.app with "Privacy Request" in the subject line.
Include your full name and account email. We'll verify your identity
and process most requests within 10 business days.
Data Security and Protection
Protecting your information isn't just a legal requirement — it's
fundamental to maintaining your trust. We've implemented multiple
layers of security to safeguard your personal data from unauthorized
access, breaches, or misuse.
Our servers use enterprise-grade encryption both for data
transmission (TLS 1.3) and storage (AES-256). All staff members with
data access undergo security training and sign confidentiality
agreements. We conduct regular security audits and vulnerability
assessments to identify potential risks before they become problems.
In the unlikely event of a data breach, we'll notify affected users
within 72 hours via email and provide detailed information about what
happened, what data was involved, and what steps we're taking to
prevent future incidents.
Third-Party Services and Data
Sharing
We work with carefully selected third-party services to provide you
with the best possible learning experience. However, we maintain
strict standards about who can access your information and under what
circumstances.
Payment Processing: We use secure payment processors
that comply with international standards. They only receive the
minimum information necessary to process transactions and are
prohibited from using your data for any other purpose.
Email Communications: Our email service provider
helps deliver course updates and important notifications. They cannot
access message content and must delete data upon our instruction.
Analytics Services: We use privacy-focused analytics
that provide insights into how our platform is used without tracking
individual users or creating personal profiles.
We never sell, rent, or trade your personal information to marketing
companies, data brokers, or advertisers. Your educational journey
stays private.
International Data Transfers
While TechFlowByteOn operates primarily in Taiwan, some of our
technical infrastructure and service providers may be located in
other countries. When we transfer your data internationally, we
ensure adequate protection through appropriate safeguards.
All international transfers comply with Taiwan's Personal Data
Protection Act requirements and include contractual protections that
maintain the same level of privacy protection you receive
domestically. You have the right to request details about any
international transfers of your personal data.
Cookies and Tracking
Technologies
We use cookies and similar technologies to enhance your learning
experience and understand how our platform performs. Most cookies we
use are essential for platform functionality — things like keeping
you logged in and remembering your course progress.
Essential Cookies: Required for basic platform
operation. These cannot be disabled without affecting functionality.
Performance Cookies: Help us understand which
features are most useful and identify areas for improvement. You can
opt out of these through your browser settings.
Preference Cookies: Remember your settings and
customizations to provide a personalized experience across sessions.
Policy Updates and Changes
We review and update this privacy policy periodically to reflect
changes in our services, legal requirements, or privacy practices.
When we make significant changes, we'll notify you at least 30 days
in advance through email and prominent notices on our platform.
Minor updates — like clarifying existing practices or fixing typos —
may be made without advance notice. We always post the updated
version with a new "Last Updated" date so you can track changes over
time.
If you disagree with policy changes, you can close your account
before the changes take effect. Continuing to use our services after
changes become effective indicates your acceptance of the updated
policy.