Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: January 15, 2025

Introduction and Overview

TechFlowByteOn operates as a server management education platform based in Taiwan, committed to protecting your personal information. This privacy policy explains how we collect, use, store, and safeguard your data when you interact with our services at techflowbyteon.app.
We believe transparency builds trust. That's why we've written this policy in plain language — no legal jargon that requires a dictionary to understand. You have the right to know exactly what happens with your information.
Key Principle: We only collect information that directly improves your learning experience or helps us provide better educational services. Nothing more, nothing less.

Information We Collect

Understanding what we collect helps you make informed decisions about sharing your information with us. Here's a complete breakdown of the data types we gather and why we need them.

Account Information

Your name, email address, phone number, and chosen password. We need this basic information to create your learning profile and send course updates.

Learning Progress Data

Course completions, quiz scores, time spent on modules, and skill assessments. This helps us personalize your learning path and track your development.

Technical Information

IP address, browser type, device information, and how you navigate our platform. We use this to improve site performance and security.

Communication Records

Messages you send through our contact forms, support tickets, and feedback submissions. We keep these to provide better assistance and improve our services.

We never collect: Financial information beyond basic payment processing, social security numbers, medical records, or any sensitive personal data not directly related to your education.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality education services. We don't use your data for advertising to third parties or selling to data brokers.
Data Type Primary Use Retention Period
Contact Details Course enrollment, progress updates, essential notifications Active account + 2 years
Learning Analytics Personalized recommendations, curriculum improvements Active account + 1 year
Technical Logs Security monitoring, performance optimization 90 days
Support Messages Customer service, platform improvements 3 years for resolution tracking

Your Privacy Rights Under Taiwan Law

As a Taiwan-based educational service, we comply with the Personal Data Protection Act and provide you with comprehensive rights over your personal information. Here's what you can do and how to exercise these rights.
1
Right to Access: Request a complete copy of all personal data we hold about you. We'll provide this within 15 business days in a readable format.
2
Right to Correction: Update incorrect information immediately through your account settings or by contacting our support team directly.
3
Right to Deletion: Request complete removal of your account and associated data. Note that some information may be retained for legal compliance purposes.
4
Right to Data Portability: Export your learning progress, course completions, and account information to transfer to another platform if desired.
5
Right to Restrict Processing: Limit how we use your data while maintaining your account access. Useful if you're disputing data accuracy.
How to Exercise Your Rights: Email us at info@techflowbyteon.app with "Privacy Request" in the subject line. Include your full name and account email. We'll verify your identity and process most requests within 10 business days.

Data Security and Protection

Protecting your information isn't just a legal requirement — it's fundamental to maintaining your trust. We've implemented multiple layers of security to safeguard your personal data from unauthorized access, breaches, or misuse.
Our servers use enterprise-grade encryption both for data transmission (TLS 1.3) and storage (AES-256). All staff members with data access undergo security training and sign confidentiality agreements. We conduct regular security audits and vulnerability assessments to identify potential risks before they become problems.
In the unlikely event of a data breach, we'll notify affected users within 72 hours via email and provide detailed information about what happened, what data was involved, and what steps we're taking to prevent future incidents.

Third-Party Services and Data Sharing

We work with carefully selected third-party services to provide you with the best possible learning experience. However, we maintain strict standards about who can access your information and under what circumstances.
Payment Processing: We use secure payment processors that comply with international standards. They only receive the minimum information necessary to process transactions and are prohibited from using your data for any other purpose.
Email Communications: Our email service provider helps deliver course updates and important notifications. They cannot access message content and must delete data upon our instruction.
Analytics Services: We use privacy-focused analytics that provide insights into how our platform is used without tracking individual users or creating personal profiles.
We never sell, rent, or trade your personal information to marketing companies, data brokers, or advertisers. Your educational journey stays private.

International Data Transfers

While TechFlowByteOn operates primarily in Taiwan, some of our technical infrastructure and service providers may be located in other countries. When we transfer your data internationally, we ensure adequate protection through appropriate safeguards.
All international transfers comply with Taiwan's Personal Data Protection Act requirements and include contractual protections that maintain the same level of privacy protection you receive domestically. You have the right to request details about any international transfers of your personal data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and understand how our platform performs. Most cookies we use are essential for platform functionality — things like keeping you logged in and remembering your course progress.
Essential Cookies: Required for basic platform operation. These cannot be disabled without affecting functionality.
Performance Cookies: Help us understand which features are most useful and identify areas for improvement. You can opt out of these through your browser settings.
Preference Cookies: Remember your settings and customizations to provide a personalized experience across sessions.

Policy Updates and Changes

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you at least 30 days in advance through email and prominent notices on our platform.
Minor updates — like clarifying existing practices or fixing typos — may be made without advance notice. We always post the updated version with a new "Last Updated" date so you can track changes over time.
If you disagree with policy changes, you can close your account before the changes take effect. Continuing to use our services after changes become effective indicates your acceptance of the updated policy.

Questions About Your Privacy?

We're here to help you understand how your information is protected and used. Our privacy team responds to inquiries within two business days. Email: info@techflowbyteon.app Phone: +886223830580 Address: No. 51號, Nanjing W Rd, Datong District, Taipei City, Taiwan 10352 For privacy-specific requests, please include "Privacy Inquiry" in your subject line to ensure faster routing to the appropriate team member.